On Call Support

Have you ever been in a situation where your computer system abruptly stopped responding while you were in the middle of an important task or you were unable to find servers, and you needed to manage firewall?

Situations like these call for urgent professional help to guide you about the product or services and how it works. Someone who can spend hours to help you handling occasional vital situations, which can happen at any time, or for instance, even in the middle of the night.

When such a situation occurs, VertexPlus On-Call support service will be available for you 24/7/365, so that things can go smoothly. A dedicated team along with experts are always available to handle small and big businesses to provide 24-hours customer services support. As your partner, not only we intend to solve your problems during the service period but also even after that. We have engineers with years of experience who have been resolving issues of more than thousands of customer’s computer problems with a huge success rate that helps to meet great customer satisfaction level.

Following services are provided by our support team for personalized end-user experiences

• Unlimited support for customer support companies
• After hours response for emergencies
• 24x7 monitoring customer service support
• Patching of servers
• Managed firewall as a service
• Disaster recovery as a service and many more

Service desk and remote support in VertexPlus

The service desk agents working in VertexPlus have undergone various trainings and have access to the latest knowledge and industry-leading smart tools which helps them to resolve issues rapidly and accurately. Clients are just a call away from finding the best solutions for their business. Call us on our toll-free On-Call Support number any time and you will be connected immediately to a trained professional ready and waiting to help you in each and every way possible. The whole conversation of your case is recorded and immediately escalated to an engineer to get you the support you need ASAP.

Benefits of On-Call Support service for your proactive business

• Quick resolution
• Client satisfaction
• Repo building
• Diagnosing, installation and troubleshooting
• Service optimization
• Data protection
• Data backup
• Privacy

So, let’s get started

If you're ready, or have any queries, please send us an e-mail or use this form to contact us. You can also contact On-Call support at +1 561 990 1920.

Privacy

Data security is the top priority in and we assure you every communication is responded through the mail and you are notified about every single change.